REGULAR DUCT: WHAT IT CONSISTS OF, TYPES AND EXAMPLES - JOB - 2024

The regular channel is the medium through which people communicate within an organization to transmit provisions, orders, requests, slogans, claims and reports. You should think carefully about which conduits are used to complete the different tasks: using an inappropriate conduit can lead to negative consequences.

Complex messages require richer regular conduits to facilitate interaction to ensure clarity. In this network known as communication, a manager becomes a link. Decisions and orders flow up, down, or sideways, depending on the manager's position in the communication network.

A good manager must inspire, direct and organize their employees efficiently, and for this the optimal tools are the spoken and written word. For there to be a good flow of information and for a manager to be able to manage his employees, there must be an effective regular conduit.

What does it consist of?

Information in an organization flows up, down and sideways. This flow of information is known as communication. Regular conduits refer to the way this information flows within the organization and with other organizations.

An important element of the communication process is the feedback mechanism between management and employees.

With this mechanism, employees inform managers that they have understood the task at hand. On the other hand, managers provide employees with feedback and directions on their work.

Importance

A break in the regular pipeline leads to an inefficient flow of information: employees are unaware of what the company expects of them, they are not informed of what is happening in the company.

This will make them suspicious of the reasons for any change in the company. Furthermore, without effective communication, employees become more supportive of their department than of the company, affecting their decision-making and productivity.

Eventually, this also damages the overall goals of the organization. Therefore, for an organization to function effectively, a good manager must be able to communicate to his employees what is expected of them.

You must also ensure that employees are aware of company policies and any future changes.

Therefore, managers should implement an effective regular conduit to optimize worker productivity to ensure the smooth running of the organization.

Types

Formal regular ducts

A formal regular conduit conveys information such as an organization's objectives, policies, and procedures. Messages in this type of regular conduit follow a chain of command.

This means that information flows from a manager to his subordinates, and they in turn pass the information on to the next level of staff.

Informal regular conduits

Within a formal work environment there is always an informal communication network. The strict hierarchical network of formal communication cannot function efficiently on its own. Therefore, there is another regular conduit outside of this network.

While this type of regular conduit can disrupt the chain of command, a good manager must strike a fine balance between formal and informal regular conduit.

Unofficial regular conduits

Sometimes the communication that takes place within an organization is interpersonal. While the minutes of a meeting may be a topic of discussion among employees, sports, politics and television shows are also part of their conversations.

Unofficial regular conduct in an organization is like a "club." It is through the club that rumors circulate. Club participants form groups, which translates into friendships outside the organization.

The information circulating in the club is highly exaggerated and can cause unnecessary alarm to the employees. A good manager must have access to the information that circulates in this unofficial regular conduit and must take positive steps to prevent false information from flowing.

Face to face

Face-to-face or personal communication is one of the most effective regular conduits that can be used within an organization.

Physical presence, tone of voice, and facial expressions help recipients of a message to interpret it better.

This is the best conduit to use for complex or emotionally charged messages. It allows interaction between the speaker and the recipients to clear up any ambiguity.

Telephone communication

A regular conduit of telephone communication should be used when a private or more complex message needs to be conveyed to an individual or small group.

Some people within an organization may choose to use this conduit to save the time and effort of coordinating a face-to-face meeting.

Electronic communication

Regular conduits of electronic communication span email, Internet, intranet, and social media platforms.

It is a less personal communication method, but it is efficient. When using this conduit, care should be taken to create messages clearly and avoid using sarcasm and innuendo, unless the message specifically requires it.

Written messages

Written communication should be used when a message that does not require interaction must be communicated to an employee or group.

Policies, letters, notes, manuals, warnings, notices, and announcements are all messages that work well for this regular conduct.

Examples

- An example of a formal regular conduit is a company's newsletter, which gives both employees and customers a clear idea of ​​the company's goals and vision.

- The transfer of information with memos, reports, instructions and scheduled meetings in the chain of command are also formal regular channels.

- A business plan, a customer satisfaction survey, annual reports, review meetings are formal regular conduits.

- An example of a regular informal conduct is lunchtime in the organization's cafeteria or dining room. Here, in a relaxed atmosphere, discussions between employees are encouraged.

- Managers who walk around the plant and offices, adopting a friendly demeanor to handle employee inquiries, are also examples of informal regular conduits.

- Quality circles, teamwork and different training programs are outside the chain of command; therefore, they fall into the category of regular informal channels.

- Social gatherings between employees are an example of unofficial regular conduct.

References

1. Human Resources (2016). Types of communication channels. Taken from: losrecursoshumanos.com.
2. Oneil Williams (2018). What Are Communication Channels Within an Organization? Small Business - Chron. Taken from: chron.com.
3. Tutorials Point (2018). Communication Channels. Taken from: tutorialspoint.com.
4. Management Challenge (2018). Communication Channels. Taken from: mangementchallenge.weebly.com.
5. Julieth Herrera Lopez (2015). Regular Conduct in an Organization. Taken from: conduitregularjh.blogspot.com.