- Top 5 Management Quality Gurus
- 1- Edwards Deming
- 2- Philip B. Crosby
- 3- Kaoru Ishikawa
- 4- Joseph Juran
- 5- Genichi Taguchi
- References
The so-called quality gurus in the field of administration are those who have contributed new strategies and ideas to improve the functioning of business administration and other related areas.
Some of the most important are Edwards Deming, Philip Crosby and Kaoru Ishikawa. Their contributions are still used today, as they have amply proven their effectiveness.
Edwards deming
Quality gurus are those people specialized in this field who have taken advantage of their knowledge and observations to reform what needed improvement.
They are people who bring new visions, adjusting the administration to the time in which they live, or even making it take a leap forward.
There is no single definition of quality, as it depends on many factors. It varies depending on the work area and the time, among other elements.
In the field of administration, it can be said that quality consists of perfecting the management that must be carried out, reaching the maximum performance point.
Top 5 Management Quality Gurus
1- Edwards Deming
It is considered the father of total quality, offering innovative systems to measure it. Their aim was to satisfy the customer as much as possible, offering them products as cheaply as possible.
For him, that forced the company to not stop innovating and improving. In one of the 14 points that it established, it affirmed that the basis of business operation should be quality, leaving quantity aside.
It relied on statistics to improve production data, so that it could quickly identify any mistakes that could be made.
2- Philip B. Crosby
Crosby is well known in the business world for its “zero defects” and “seize the day” concepts.
His philosophy stems from the belief that problems in business come from poor management and not from bad workers.
It has established four main points that should help to achieve the desired quality in the administration:
1- "Quality is defined as meeting the requirements".
2- "The quality system is prevention."
3- "The standard of performance is zero defects."
4- "The measure of quality is the price of compliance."
From there he has created a 14-step program to improve quality.
3- Kaoru Ishikawa
The Japanese Ishikawa is known for his simplification of methods to control quality using statistics.
He was also one of the promoters of quality circles in his country, which had the objective of improving companies.
For this he created the so-called diagram that bears his surname, also known as cause and effect.
He stated that the search for quality should also reach the sales departments, as well as the personal lives of all those involved.
To summarize its philosophy, three points can be highlighted:
1- Controlling quality is doing what has to be done.
2- Quality control begins and ends with training at all levels.
3- Appropriate corrective actions should always be taken.
4- Joseph Juran
This thinker was born in Romania and did part of his work in Japan. Set several different meanings to define quality.
Two of these are especially important for companies: the absence of deficiencies of all kinds and the suitability for use.
Your quality improvement program is divided into three different keys:
1- Quality planning.
2- Quality control.
3- Improvement of quality.
5- Genichi Taguchi
This Japanese engineer and statistician stood out for the development of a method to improve the quality of products. For this, he used statistics, to be able to observe which areas or processes had to be improved.
It was important for him to observe the production process of a product as a whole: from its design until it was in the hands of a customer.
Through what he called the loss function, Taguchi was able to analyze the quality of any product based on the loss it would generate to society during its useful life.
References
- Gestiopolis. Quality, concept and philosophies: Deming, Juran, Ishikawa and Crosby. Retrieved from gestiopolis.com
- Industrial Engineers 2012. Gurus of Quality. Retrieved from industrialengineers2012.wordpress.com
- Focus. Quality Gurus and their Key Contributions. Retrieved from focusstandards.org
- Total Quality Management. Quality Gurus. Retrieved from totalqualitymanagement.wordpress.com
- Tony Bendell, Roger Penson and Samantha Carr. The quality gurus - their approaches described and considered. Recovered from emeraldinsight.com