- Main philosophical currents of quality
- Total Quality - William E. Deming (1900-1993)
- Total Quality Management - Philip B. Crosby (1926-2001)
- Quality Assurance Control - Kaoru Ishikawa (1915-1989)
- Planning, Control and Quality Improvement - Joseph Jurán (1904-2008)
- References
The main philosophical streams of quality are Total Quality by William E. Deming, Total Quality Management by Philip B. Crosby, Quality Control by Kaoru Ishikawa, and Quality Planning, Control and Improvement by Joseph Jurán.
Quality consists of satisfying the needs and expectations of the end customer for a good or service.
Today, it is understood as a work philosophy that establishes a series of principles, guidelines and practices focused on continuously improving the nature of business procedures.
Consequently, the quality precepts are oriented towards process improvements, to meet consumer standards and maximize the organization's profits.
Main philosophical currents of quality
Throughout the last century, great thinkers and scientists focused on optimizing the production of goods and services, to meet customer requirements and offer an excellent final result.
Total Quality - William E. Deming (1900-1993)
William E. Deming was a prominent statistician and university professor, originally from the United States. It is recognized for creating the holistic concept of total quality.
After World War II, he set about promulgating his philosophy of quality in Japan, where the application of his teachings yielded astonishing results.
The contributions of this author in the field of quality are highly significant, and are summarized in the "Deming Method", the "Fourteen Points of Quality" and the "Seven Deadly Diseases of Management".
Total Quality Management - Philip B. Crosby (1926-2001)
Philip Bayard "Phil" Crosby was a successful American businessman who provided important contributions in the field of Management Theory, and introduced the concept of total quality management.
Crosby developed the program called “Zero Defects”, in addition to the “14 Points of the Quality Program” and the “Five Absolutes of Quality”.
In short, Crosby's current of thought states that quality is free; In other words, any practice that is carried out in order to guarantee the quality of a product will be profitable.
In addition, Crosby affirms that the fact of not managing the quality brings with it very significant percentages of waste.
Quality Assurance Control - Kaoru Ishikawa (1915-1989)
Kaoru Ishikawa was a renowned Japanese consultant, specialized in the area of quality control and assurance.
Ishikawa is considered the father of the root cause theory applied to quality. Basically, it suggests determining the probable causes of inefficiencies present in production processes, and eradicating their occurrence.
Among his most important contributions are: the Ishikawa Diagram, also known as a cause-effect diagram, and the seven tools of quality.
Planning, Control and Quality Improvement - Joseph Jurán (1904-2008)
Joseph Jurán was a Romanian-born engineer, lawyer, writer, and consultant focused on the area of quality management.
According to this expert, quality is a process that arises as a product of meticulous programming.
From there comes the famous "Quality Trilogy", in which the importance of planning, control and improvement of quality management is assured.
References
- Alfaro, G. (2009). Administration for Total Quality (Notes). Pedro de Gante University. Nuevo Leon, Mexico. Recovered from: upg.mx
- Ureña, A. (1998). Strategic quality management. Malaga University. Andalusia, Spain.
- Villegas, J. (2015). Main philosophical currents of quality. Recovered from: documents.mx
- Wikipedia, The Free Encyclopedia (2017). Kaoru Ishikawa. Recovered from: es.wikipedia.org
- William Edwards Deming (nd). Havana Cuba. Recovered from: ecured.cu